Services for Awkward Systems Problems

Practical software, integration and automation work for organisations that need their systems to fit the business, not the other way around.

Business Systems Review

A fixed-fee discovery engagement for non-trivial projects: workflow mapping, system review, integration options, risks, architecture and an implementation plan.

Useful when

The brief is still fuzzy

You need a costed plan

Several teams or systems are involved

Spreadsheet Escape

Replace fragile Excel, Access and manual workflows with proper multi-user systems that are easier to control, report on and improve.

Typical work

Operational databases

Workflow tools

Reporting and dashboards

Systems Integration

Make CRM, accounting, websites, APIs, suppliers, legacy systems and network platforms exchange information automatically.

Common systems

Salesforce

Sage / Xero / Stripe

Legacy APIs and databases

Operations Portals

Build internal, customer, supplier or field-service portals around the way people actually work, instead of forcing the business into a generic product.

Examples

Admin portals

Customer self-service

Field operations tools

Network & Device Integration

Connect network equipment, remote assets, telemetry and provisioning systems to the rest of the business workflow.

Background

ISP infrastructure

Provisioning

IoT and monitoring

Cloud-Native Delivery

Build secure, maintainable services on sensible cloud foundations, using the right level of automation and infrastructure-as-code.

Platforms

AWS

Google Cloud

Azure

AI-Assisted Automation

Identify where AI can remove genuine administration or support decisions, then integrate it into the surrounding process responsibly.

Positioning

Practical use cases

Human review where needed

No AI theatre

Special Projects

The awkward work that crosses technical boundaries: old applications, unusual protocols, computer vision, data migration and requirements that do not belong neatly to one supplier.

Good fit

Hard-to-classify problems

Legacy interfaces

Technical rescue work

How engagements usually start

If the problem is small and clear, we can scope a fixed-price delivery directly. For anything with operational risk, unknown integrations or several stakeholders, the better starting point is a paid Business Systems Review.

Review

Inspect workflows, spreadsheets, systems, data and dependencies.

Plan

Define scope, architecture, stages, risks, adoption needs and cost.

Deliver

Build the missing piece and support the organisation while it beds in.

Have a project that does not fit a standard product?

Tell me about it. I will tell you whether I think I can help.

Discuss a project

Tell me about the awkward system, spreadsheet, integration or workflow you want to fix.